QOTD on Metrics

Choosing the right metrics system is not easy. Metrics can have unintended and unanticipated consequences. They have unanticipated consequences simply because managers and employees are smart and creative in their efforts to succeed. The firm becomes exactly what it seeks to measure. -- Hauser & Katz
Src: Hauser, J., G. Katz. 1998. Metrics: you are what you measure! European Management,
Journal 16 (5) 516-528

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